Refund and Returns Policy

Refund Policy for Emporium SRLs

  1. Returns and Refunds:

If for any reason you are not entirely happy with your handmade item, we are here to help. Only items which are defective or damaged in shipping will be considered for a refund or exchange; due to the nature of handmade items, they will differ and may be considered to have imperfections.

  1. Eligibility for Refund:

– You must notify us within 14 days of receiving the item.

– The item must be unused and in the same condition that you received it.

– It must be in the original packaging.

– You need to provide a receipt or proof of purchase.

  1. Non-Refundable Items:

Custom or personalised orders are non-refundable unless they arrive damaged or defective.

  1. How to Initiate a Return:

To initiate a return, please contact monique@lifestyleemporium.it with your order number and details about the product you would like to return. We will respond within 48 hours with instructions on how to return the item(s) from your order.

  1. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will issued to your original method of payment, within 10 working days.

Vouchers used for a purchase eligible for a refund will be exchanged with vouchers of equivalent value and original validity period.

We will send a refund to the gift giver / original purchaser of the gift.

  1. Late or Missing Refunds:

If you haven’t received a refund within the stated  contact your credit time, please contact the original payment source as it  may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact monique@lifestyleemporium.it

  1. Exchanges:

We only replace items if they are defective or damaged.  Many items are one off’s but if we can exchange it for a similar item, we will endeavour to do so.

  1. Sale Items:

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

  1. Contact Us:

If you have any questions on how to return your item to us, contact us.